Shipping policy

Shipping Policy — ZenZone

Last updated: 13.11.2025

1. ORDER PROCESSING

All orders are processed within 1–3 business days (excluding weekends and public holidays) after you receive your order confirmation email.
 You will receive another notification once your order has been dispatched.
 If we are experiencing a high volume of orders or temporary stock delays, processing may take slightly longer.

2. SHIPPING LOCATIONS

We currently ship to:

  • The United Kingdom (mainland and Northern Ireland)

  • Most countries within the European Union

If your location is not available at checkout, please contact us at zenzonelight@gmail.com — we will do our best to find a solution.

3. DELIVERY TIMES

Estimated transit times begin after dispatch (in addition to the 1–3 business day processing window):

  • United Kingdom: typically 5–10 business days

  • European Union: typically 7–15 business days

  • Other International Destinations: typically 10–20 business days

These timeframes are estimates and may vary due to factors such as customs processing, local postal performance, carrier capacity, and peak-season demand.

4. SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on your location and chosen shipping method.
 We occasionally offer Free Shipping promotions, which will be clearly indicated on our website.

5. ORDER TRACKING

Once your order is shipped, you will receive a tracking number via email (if available).
 Tracking information may take 24–48 hours to update after dispatch.
 If you have not received your tracking link within 5 business days of ordering, please contact us at zenzonelight@gmail.com.

6. CUSTOMS, DUTIES & TAXES

ZenZone is not responsible for any customs and import taxes applied to your order.
 All fees imposed during or after shipping — such as tariffs, duties, and taxes — are the responsibility of the customer.

For EU customers:
 Orders shipped from outside your country may be subject to VAT and import duties upon arrival, depending on your local regulations. These charges are collected by your local postal service or customs office, not by ZenZone.

7. DELAYS & UNDELIVERED PARCELS

We are not liable for delays caused by shipping carriers, customs clearance, or events outside our control (such as strikes, weather conditions, or peak-season congestion).

If your parcel is marked as delivered but you have not received it:

  • Please check with neighbours, your local delivery office, or family members who may have accepted the delivery.

  • If still unresolved, contact us at zenzonelight@gmail.com within 7 days of the delivery date so we can assist.

8. LOST OR DAMAGED ORDERS

If your order arrives damaged, please contact us immediately at zenzonelight@gmail.com with photos of the product and packaging.
 We will investigate and arrange a replacement or refund as appropriate.

If your parcel is lost in transit, we will work with the carrier to locate it. If confirmed lost, a replacement or refund will be issued.

9. SPLIT SHIPMENTS

If your order contains multiple items, they may ship separately depending on stock availability or warehouse location.
 You will receive separate tracking numbers for each parcel if applicable.

10. WRONG ADDRESS DISCLAIMER

Please ensure that your shipping address is correct at checkout.
 If an order is returned to us due to an incorrect or incomplete address, we may refund the item cost but cannot refund the original shipping charge.

11. CONTACT INFORMATION

If you have any questions regarding shipping or delivery, please contact us at:

ZenZone
 Email: zenzonelight@gmail.com
 Address: 9a Wick Road Business Park, Wick Road, Burnham-On-Crouch, Essex, United Kingdom, CM0 8LT